WHAT THE SECTOR GETS ASKED FOR
WHO’S ASKINGWHAT THEY WANTTHE ANSWER
NZ CustomsAccurate entries, classification and valuation, retained recordsA clearance process with checks before lodgement
MPI & biosecurityCompliant handling of risk goods and approved facilitiesDocumented controls and trained, verified staff
Clients & principalsConsistent service and visible corrective actionISO 9001 across the clearance and warehouse process
The finance teamDuty paid correctly — and preference actually claimedTrade advisory on origin, CPTPP, RCEP and NZ-UK
WHERE SYSTEMS FAIL HERE
FAIL-01
Knowledge in one broker’s head
When the person who knows the tricky lanes takes leave, error rates spike. We document the decision rules, not just the steps.
FAIL-02
Errors found by the regulator
Post-clearance audits are an expensive way to discover a systemic mistake. Internal checks and sampling find it first.
FAIL-03
Preference left unclaimed
Origin rules are fiddly and the refund is real. Most importers we review are leaving duty on the table on at least one lane.
NEXT STEP
Get the border process right before it’s audited.
A thirty-minute call on your lanes, your entries and your exposure — and a fixed-price quote in writing.
Book a consultation0800 KAIZEN (524 936) · hello@kaizenconsulting.co.nz