Terms of engagement
Last updated August 2026 · Kaizen Limited · Level 4, 110 Symonds Street, Auckland 1010
1. The quote is the contract
Every engagement is defined by its written fixed-price quotation: scope, deliverables, timeline, price and exclusions on one document. Work outside that scope is quoted separately before it starts — never appended to an invoice.
2. Fixed price, honoured
The quoted price is the invoiced price. If delivery takes longer than we scoped, the overrun is our cost. Payment terms are stated on the quote; typically staged against milestones for larger engagements.
3. Your obligations
Timely access to people, sites and documents; a nominated owner for reviews; honest answers in scoping. Delays on the client side extend timelines but never the fixed price.
4. Ownership of deliverables
On final payment, every document we produce for you is yours — source files included, no licences, no lock-in. Our methods and templates remain ours to reuse in skeleton form.
5. Confidentiality
Everything we learn about your operation is confidential indefinitely, whether or not an NDA is signed. Case studies are published only with written approval, and anonymised until then.
6. Certification outcomes
We prepare you for certification by independent accredited bodies and stand beside you through their audits. Because they are independent, no consultant can guarantee an outcome — our record is the honest proxy.
7. Liability
Our liability for any engagement is capped at the fees paid for that engagement. Nothing in these terms limits rights that cannot be excluded under New Zealand law, including the Consumer Guarantees Act where it applies.
Placeholder legal copy for design review — to be replaced with counsel-approved text before launch.