Every question clients ask, answered straight.
Twelve questions, four groups, no sales gloss. If yours isn’t here, the phone is faster than the form: 0800 KAIZEN, Monday to Friday 8am–7pm.
Thirty minutes: what you do, which standard (or problem), sites and headcount, timeline pressure. You get a straight answer on scope and feasibility, and a fixed-price quote in writing within the week — whether or not you proceed.
Everywhere in New Zealand — 50+ cities and towns so far. Site stages happen on your site; documentation stages run remotely. Travel is inside the fixed quote, never a surprise line item.
Typical lead time is two to three weeks to a gap analysis; genuinely urgent engagements — an audit date, a licence renewal, a tender deadline — jump the queue. Say the date on the call and we'll tell you plainly if it's achievable.
Most single-standard systems run 12–16 weeks from gap analysis to certification audit; an integrated system 16–24. The timeline is confirmed in your fixed quote and planned backwards from the audit date.
Every engagement is quoted fixed-price after a scoping call — the number in the quote is the number on the invoice.
That's our cost, not yours. Fixed price means the scoping risk sits with the people doing the scoping — which is exactly why our scoping is careful.
We write; you correct. Drafts come from interviews with the people who do the work, so review cycles are short. The system ends up in your language, not consultant-speak.
No. Every system works on paper or your existing tools. Most clients choose Teammate because it removes manual upkeep — but it's an option, never a condition.
You do, entirely — source files handed over, no licences, no lock-in. If we part ways the system keeps running without us.
No — and be wary of anyone who both builds and certifies. We prepare you for independent JAS-ANZ accredited bodies, recommend the right fit for your size and sector, and sit beside you through their audits.
Minor findings are normal and fixable inside the process — we draft the corrective actions with you, usually inside a week. Across 1,000+ systems our first-pass record is what the case files show; majors are rare because the pre-certification audit catches them first.
Annual surveillance visits and a three-year recertification cycle. Many clients keep us on a light retainer — internal audits, management review facilitation, standard updates — so surveillance stays routine.